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Help Center

Gettings Started with hohosim

Setting up

Gettings Started with hohosim

Using hohosim eSIM

Gettings Started with hohosim

Device compatibility

Gettings Started with hohosim

Plans and Payments

Troubleshooting

FAQ

Payments

Plans and Payments

Plans

Plans and Payments

What is hohosim's refund policy?

Plans and Payments Payments

In this article, we will cover the key information of hohosim's refund policy.  Refunds for Non-Activated Data Plans If the eSIM you have purchased has not been installed or the Data Plan has not been activated, you may request a full refund within 30 days o...

eSIM basics

FAQ

About hohosim

FAQ

Which devices support eSIMS?

FAQ eSIM basics

While most of the newer phones and tablets support and are compatible with eSIMs, please note that currently, Saily has limited support functionality for laptops or even fewer routers.To find the most up-to-date supported device list, please check out eSIM-com...

Can I receive phone calls on my primary number while using hohosim eSIM?

FAQ eSIM basics

Yes, your primary phone number should be able to receive phone calls as long as your device allows for a SIM and an eSIM to be activated at the same time. Particular iOS models have Dual SIM Dual Standby (DSDS), which allows you to be connected with both your...

How does an eSIM work?

FAQ eSIM basics

An eSIM, a digital SIM card, works just like its physical counterpart. It identifies your device virtually and connects you to a mobile network. 5G and 4G coverage is also usually available, but coverage may depend on the network providers, the country you are...

Does hohosim have an affiliate program?

FAQ About hohosim

Yes, hohosim has an affiliate program. Affiliates earn 12% for each new user they refer and receive dedicated partnership manager support. Visit hohosim's affiliate program for more details.

Find an answer

Troubleshooting

How to avoid roaming charges while using hohosim?

Troubleshooting Find an answer

A primary concern for travelers is avoiding steep roaming charges – the fees mobile providers apply when you use mobile data outside your included coverage zone. This guide will show you a few technical tips on how to avoid additional charges while using hohos...

How to reach hohosim customer support

Troubleshooting Find an answer

hohosim provides 24/7 customer support via live chat and emails to help you set up, troubleshoot, bill, and answer any additional questions you may have about hohosim and its services. In this guide, you will learn various ways to reach the hohosim customer su...