What is hohosim's refund policy?

In this article, we will cover the key information of hohosim's refund policy. 

Refunds for Non-Activated Data Plans

If the eSIM you have purchased has not been installed or the Data Plan has not been activated, you may request a full refund within 30 days of the purchase. 

Refunds for Minimally Used Data Plans or Activated Data Plans

If you have installed the eSIM and activated the Data Plan, hohosim will consider it as used, therefore, a full refund cannot be guaranteed. That being said, a partial or a full refund may be considered under the following conditions:

• You were unable to use much of the data due to quality issues related to Saily.
• The Data Plan has been activated, but the data remains mostly unused (>99% of the Data Plan left).